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Challenge EDI Terms and Conditions


Our terms and conditions apply whether events are in-person or remote. Please contact us if you would

like to discuss the platform for remote delivery. Any current platform being utilised with a Challenge

account is free for the events being delivered.


In-person training and other events:

Travel expenses will be charged on all engagements outside of the M25 belt. Rail travel will be charged

at the ‘Anytime’ fare as stated by National Rail. Air travel will be charged at: Economy rates to locations

in the Common Travel Area and the EU; Premium Economy for mid-range flights outside of the EU and

Business Class for Long-Haul flights. Car travel will be charged at 45p per mile. There will be an additional

charge for a mid-range hotel if required, the cost of which may vary according to the time of year.

Challenge will endeavour to keep all costs to a minimum and is happy to discuss this with you.

In-person may incur additional travel fees to enable trainers, coaches and facilitators to avoid public

transport if there is considered to be a risk

The Client Organisation will be responsible for providing all necessary equipment required for the course,

and the provision of a suitable accessible training venue (unless otherwise agreed in writing with

Challenge Training and Consulting Limited)

The fees shown assume that the client will be printing any course materials required for training courses or

other events. Where course materials are copied by Challenge Consultancy Limited, these will be

charged for per participant in accordance with the current scale of fees (available on request)


Fees and delegate numbers

The fees for services provided by Challenge Training and Consulting Limited stated on the booking confirmation are

subject to the addition of VAT at the rate in force at the time of Invoicing.

Invoices are due for payment within 14 days of invoice date. Invoices unpaid after 60 days of the invoice

date may be subject to an additional surcharge of 5% of the invoice total.

The fee shown is per trainer or consultant. For training events, it assumes one trainer working with a

minimum of six and a maximum of eighteen delegates, unless previously stated by Challenge. This can

be amended by agreement and depending on the format of the training session.

Failure to provide a minimum of six delegates may result in the cancellation of the course and the client

will be charged the full agreed fee. An additional surcharge will be levied should the participant group

exceed the maximum number agreed.


Cancellation and postponement of bookings by the client will result in charged as follows:


More than 30 days prior to date of engagement £75 administration

Within 15 - 30 days prior to date of engagement* 50% of full fee

Within 8 - 14 days prior to date of engagement* 75% of full fee

Within 0 - 7 days prior to date of engagement* 100% of full fee

*If a booking is cancelled by the client within 30 days full reimbursement will be required for any non-

refundable travel or other expenses.

The full fee will also be applicable if engagements are cancelled on the day due to unusual

circumstances or events, such as adverse weather, but where the trainer is still able to attend.

Where the trainer is unable to fulfil an engagement, Challenge Training and Consultancy Limited will endeavour to

provide a suitable alternative trainer. If this is not possible, the course fee will be waived, and Challenge

will reschedule the event at a date convenient to the client.


Other terms

Where a written report is requested by the client following training, facilitation, mediation or consultancy,

this will be charged in accordance with the current scale of fees.

On any subsequent engagement of a trainer initially supplied by Challenge, where the subsequent

engagement is not made through Challenge, the client will be liable to pay Challenge a surcharge of

25% of the agreed fee, which will be invoiced by Challenge, in addition to any fee payable direct to the

trainer.

Any additional terms stated in any proposal relating to this booking, form an integral part of these terms

and conditions.